FAQ

Customers must provide 14 days notice to cancel confirmed car hire bookings.
Less than two weeks notice will incur a 25% fee equal the non refundable deposit.

Damage Waiver Costs

Under 21's & Provisional Drivers Must Reduce liability.
Damage waiver includes Windscreen, Headlights and Tyre Cover

All Truck Rentals with no Credit Card Must reduce liability
From $4000 to $600 for $25 Per Day

Please Note:
Damage Waiver applies to 2 vehicle accident, As per our Terms and Conditions.
A $10 Per Day surcharge applies to all U21 & Provisional drivers.
All Debit Card Holders must reduce their Liability.
Credit Card holders have the option to reduce liability.
If you choose not to reduce your liability we would require a $2000 security bond.

Updated 18/08/2011

We are conveniently located near Cairns Airport at 410 Sheridan St/ corner of Cairns Airport Avenue and Sheridan St. also known as The Cook Highway.
We will come and collect you FREE OF CHARGE!As our office is the closest Cairns Car Hire Company to Cairns airport literally 3 minutes away, it is simple for us to come and pick you up.

Just telephone us on (07) 4053 1066 from Cairns Airport using your mobile OR pick up our FREEPHONE at The Virgin Terminal in Domestic Arrivals.

We can also collect you from your accommodation in the city of Cairns between 08.30am and 17.00 on Monday to Friday and Saturdays between 9am - 13.30 if you hire for 3 days or more. On Sundays Cairns Older Car Hire is closed but we can still arrange for you to pick up or return your Cairns Hire car.

We have a dedicated team of experienced QUALIFIED MECHANICS who religiously service our Cairns hire car fleet in house EVERY 5,000km. All fluids, (water, oil, brakes, windscreen wipers) are checked regularly after each Cairns car hire.
We also operate a fully equipped and licensed Roadworthy safety inspection station so our Roadworthy inspector ensures that nothing gets overlooked in the safety department!

All Cairns hire cars are thoroughly washed & detailed inside & out after each rental to ensure you receive a clean car.
We operate a very strict NO SMOKING and NO ANIMALS policy so the car will smell nice.

All cars must be collected from our Cairns Car Hire office near Cairns Airport at 410 Sheridan St and returned to the same location.

I am sorry, but no - HOWEVER we are the closest Cairns Car rental office to Cairns Airport so just drop your car off at our office located on the corner of Cairns Airport Avenue and we will provide a complimentary lift to Cairns airport, so long as you have rented with Cairns Older Car Hire for 3 days or more.
If it is out of Cairns Older Car Hire office hours, we can pre-book a Cairns taxi to drop you off at a minimal charge - usually between $10 - $12.

Yes. We have a 24 hour collection service. For security reasons we cannot divulge the procedure over the internet, but just give us a call on 07 4053 1066 and we will be happy to arrange out of hours collection for you.

No problem. When you pick up the car we will show you how. Or if you are collecting out of Cairns Older Car Hire office hours, just call us on 07 4053 1066 and we will issue you with instructions.

It is easier to hire a car if you have a credit card because we can do a preauthorization on the credit card as your bond or security against any damages, and do not need to process a transaction on your bank account. The pre authorization will automatically cancel itself after 7 days.
If you don't have a credit card, we can accept a bond of $600, which is payable in cash. This bond is refunded to you when you return the Cairns Older Car Hire vehicle.

We can organise a taxi to be waiting here for you. The Black and White taxi number 131008 and they require a telephone call to book. From our office the fare to the airport is approximately just $15.

We will accept drivers between 17 and 75 so long as you have a valid, current drivers license.
We will rent to under 21 year olds and also to P plate drivers, but there is a $10 per day surcharge and you will be required to reduce the excess on the vehicle.

Yes, Cairns Older Car Hire has baby and booster seats at $6 per day. Just tell us when you book. Please note that in line with Queensland State law, installation of baby seats are the responsibility of the parent or carer. We are happy to provide you with the seats but it is your responsibility to ensure that you are happy with the installation.

No provided your licence is still valid.

No!! Our prices are fully inclusive of GST, Stamp duty and all government fees. You can CHOOSE to reduce your insurance excess by purchasing Collision Damage Waver ( CDW) but if you have a credit card it is not obligatory. If you don't have a credit card, you will be required to reduce your excess to below the amount of your security bond e.g. $500 cash.

Yes, you will be required to reduce your excess by purchasing the CDW. You can use EFTPOS to pay for your car rental and we will accept a CASH BOND or a pre authorization on the card of $500 as security.

All Cairns car rentals of 3 days or more get unlimited Kms. Rentals of 1 or 2 days will get 200 free Kms per day. Extra mileage is charged at $0.25 per km. You must stay within our Cairns area limit which is as far North as Cape Tribulation, as far South as Mission Beach and inlands onto the Atherton Tablelands as far West as Atheron, Mareeba and Ravenshoe. This is plenty of scope and is about a 2.5 hour driving radius in all directions around the Cairns region.

You can add 1 or more drivers to your Cairns Car rental contract. There is a flat surcharge of $5 per contract for every additional driver but remember the excess rate is applicable to the youngest driver's age.

YES - No problem! Just book a car for 3 days or more in advance by telephone or internet and call Cairns Older Car Hire on 4053 1066 AFTER YOU HAVE COLLECTED YOUR BAGS - to let us know you have arrived. We pick up between 8am and 5pm Monday to Friday and 8.30 - 13.30 on Saturdays. We are closed on Sundays.

We operate a large fleet of approximately 100 cars which vary in age from 5 - 15 years old. At Cairns Older Car Hire our vehicle fleet pricing structure is based on age - not size, therefore the older a car is, the cheaper it is. The safety of our cars is our uppermost concern and therefore we employ a dedicated team of highly experienced mechanics to service and maintain our fleet. We also operate a fully licensed Roadworthy Safety Inspection Station - so we take the safety of our cars very seriously.

Our mission is to get you and the car back on the road safely and quickly.
We provide FREE 24 hour RACQ roadside assistance with every car rental. If you have any problems just call us on our 24 hr telephone number and we will organise RACQ roadside assistance. We also provide every customer with details of our RACQ policy so if its more convenient, you can call the RACQ toll free number for yourself.
The most common problem we encounter is, people who have forgotten to switch off the headlights or locked the keys inside the car. If the problem is a result of your oversight, you will be charged the RACQ callouts fee of $95 plus any extras applicable.
If there is a fault with the car we will deliver you another vehicle.

Cairns Older Car Hire operate a 'return as you found it' petrol policy. We check the fuel level with you when we complete the vehicle condition report and you must just fill up the petrol level back to the level that you picked it up at. E.g. If the petrol gauge is on half full, then return it on half full.

Between October until April the temperatures are about 32 degrees so the answer is definitely YES!

All our utes are 1ton trayback utes.

Generally during our busy season, and especially if you want a People mover, Station wagon or a Ute during April to December and all school holidays we advise that you book 2 weeks ahead to avoid dissapointment.